Fezi offers a free plan so you can try the core features before subscribing. We encourage you to use the free plan to decide whether Fezi is right for you before purchasing a Pro subscription.
You can cancel your Pro subscription at any time from your account or by contacting us. When you cancel, your subscription stops renewing and your Pro access continues until the end of the current paid billing period. After that, your account reverts to the free plan.
Because Fezi provides immediate access to digital services, subscription fees are generally non-refundable, and we do not offer pro-rated refunds for unused time in a billing period.
We may, at our sole discretion, issue a refund in exceptional cases, such as a duplicate charge, a proven technical failure that prevented you from using the Service for a substantial part of the billing period, or where a refund is required by applicable law.
To request a refund in an eligible case, email support@fezi.in within 7 days of the charge, including your registered email and the reason. We aim to review requests within 5–7 business days. Approved refunds are processed back to the original payment method via Razorpay, and may take a few additional business days to reflect depending on your bank.
If you were charged more than once for the same period, or charged without receiving access, contact us and we will investigate and refund any verified duplicate or erroneous charge.
For any billing, cancellation, or refund questions, contact support@fezi.in.